Shipping - Pay attention to the availability status of the items you order. This is listed directly below the "Add to cart" button. Most "In Stock" items ship within two business days after we receive the order. Other items will give you an approximate shipping time such as "Usually ships in about a week" Pre-Order and Backordered items will ship as soon as they become available. If we know that the turn around time will be significantly different than listed we will try to let to let you know. Also, you will receive an email notifying you when your order ships. If you order items with different availability, your order will be delayed until all items can ship together, unless you specify differently. Please note that split shipping an order will result in additional charges for the multiple packages, so the lowest cost option is to ship all at once. If you need your order split, please mention that in the special instructions or contact us.

Shipping Costs - Our cart will provide you with accurate shipping costs in most cases, at least 90% of the time, but the system is not perfect. It is tying to calculate shipping costs for items of all difference sizes and weights in any combination, to any destination. In some cases the actual shipping costs may turn out to be different than estimated. If this happens, we will contact you before shipment to let you know your options. Sometimes, we will actually be able to save you some money and will refund the difference back to you.

Express Shipping - By default most US orders are shipped by UPS Ground or Priority Mail and international by US Postal Service Air Mail. Should you need your order express shipped, it is suggested that you call us for a quote.

Order Cancellation - If you need to cancel an order after it has been placed, please contact us ASAP. The best way to do this is by phone, as emails can take a day or so for us to get through them all, leave a message if you have to with your order number. Orders canceled before shipment will be subject to a $5 cancellation fee. This is not meant as a punishment, but is needed to cover our costs involved. Once an order has been shipped it can not be canceled and will need to be treated as a normal return. We can not guarantee that we will be able to cancel an order after you place it, but we will do our best. The sooner you contact us the more chance we will be able to do so. The cancellation fee will not apply in the event that the product you ordered turns out not to be available in the expected time frame. In that case you will have the option to wait, cancel or change the order with no additional cost.

Return Policy - We offer a 45 day return policy. If you are unhappy with an item for any reason, you may return it to us within 45 days from when you received it for a full refund or credit, minus shipping costs. Simply email or call us to get a return authorization.

Note: Returns must arrive in the same condition they were received, with all original accessories and boxes. We can not accept items that have been "used" or otherwise damaged. For clothing items it is important to make sure they have not been exposed to smoke, perfumes etc. These items have to smell new to still be considered as new. Items sent back without obtaining a return authorization will be subject to a 15% restocking fee. Items returned that are missing pieces or otherwise not in new condition will be sent back to the customer or partially refunded at our discretion.

Halloween Return Policy
Due to previous abuse of our generous return policy, clothing, armor, and some weapons purchased between September 20th and October 31st may be returned for store credit only. Returned items must show no signs of use or wear. Our normal return policy will resume in November. During this time, returns will be handled on a case by case basis at our sole discretion, with exceptions made for our established customers. In other words, if you are planning to purchase items to use for a costume with the intention of returning them afterward, Do not order!


Special & Custom Orders - For any items custom made to your specifications, for example scabbards, or items not listed on our site that we may agree to special order for you, returns will only be accepted at our discretion. In most cases, these items should be considered non-retunable. Also due to the nature of custom and special orders, turn around times can vary. Once an order has been placed it can not be canceled, even if the turn around ends up taking longer than expected. Please keep this in mind if ordering those types of items.

Defective Items - We inspect our products before we ship, so most obvious defects are caught and rejected before your order ever goes out. However, we are only human, so occasionally something could be missed. In the event that you should receive a damaged or defective item, simply contact us and we'll get the issue corrected for you. Please note: Items that we determine to be defective will be replaced with the same item. Should you decide that you would rather exchange for a different item or send the item back for refund it will be treated as any other normal product return or exchange.

Special note about "perfection"
The vast majority of customers are absolutely delighted with their sword purchases, but occasionally we will encounter a customer who's expectations are simply unrealistic for the item they purchased. Something to keep in mind is that the majority of these items are hand made and are meant to replicate hand made items from hundreds or thousands of years ago. They are absolutely not meant to be "perfect". It is the hand made "imperfections" that give many swords their charm and appeal. Experienced collectors already understand this, but sometimes new collectors seem to think that their swords should look like they came from the same state of the art factory that produced their flat screen TV. A lot of these items are being hand hammered or ground out, they are not popping out of some super sword cloning machine. Sometimes it can be difficult for the inexperienced to tell the difference between an actual defect and normal hand made variance. Here is a good rule of thumb. If you find yourself having to use the word "perfectly" to describe the issue, it is likely not a defect. For example, this is not "perfectly" straight or that is not "perfectly" flush, as opposed to"the sword is bent". Keep in mind that we do inspect the swords before shipment, so most actual defects are caught and rejected. If the issue you are concerned with is something minor, it is likely characteristic of the product. Considering the types of items we are dealing with here, we can not simply replace something because it is not "perfect" . If you are one of those people that can not accept anything but absolute perfection, sword collecting is not for you.


Warrantees - Your sword purchase will be covered by any warrantee provided by the respective manufactures. We can not warrantee them beyond this or on our own, we do not make these products. Some manufacturers, such as Hanwei provide a one year warrantee against material defects and workmanship. Some are bit less formal about what is covered. Baltimore Knife & Sword warrantee them for life, while some will not provide any warrantee at all. Each manufacturer has their own terms, but none of them will warrantee against abuse. So please know what you can and can not do with your sword. If you have any questions about this, please ask us. If you need to claim on a warrantee issue, contact us, we'll work with the manufacturer to get it straightened out for you.


Money Orders - If you would like to order by money order, please go through the online ordering process. You will be given the option to pay by money order. Select this and it will give you the rest of the payment instructions. By going through this process, you ensure that when we receive your money order we have all of your information ready to go. It will also provide you with an order number you can reference on the money order. Money orders only. Personal checks are NOT acceptable.

International Orders - We can ship to many countries outside of the USA. However some countries specifically prohibit the import of swords. We will try to list the countries we can not ship to here, as they come up. This is by no means a complete list.

We can not ship weapons to:

Japan (including APOs based there)
Russia
Indonesia

Italy

Please note: It is your responsibility to make sure any items you order are legal for you to import and that you have any required permissions or documents needed to do so. We will try to warn you if we know that a particular item could be a problem, but do not assume that if we do not warn you, everything is OK. Many countries have complex laws regarding these types of items and even the customs offices do not seem to fully understand them all the time. In the event that a shipment is refused or confiscated by customs, we will not be able to refund you. In many cases, if that happens the shipment will return and we can then refund for the item minus the shipping costs both ways. We do not want this to happen to you, which is why it is important to check your local laws and restrictions before ordering. Also, understand that you will likely need to pay some duties or taxes on that end. Failure to do so, will result in the package coming back to us and you loosing out on the shipping costs both ways, or the package being abandoned. Please be sure to respond if customs contacts you about any fees do to avoid this situation.

 

Our shipping calculator will work for shipments to Canada, Western Europe and New Zealand, others should email us for a shipping quote. For the most part, this shipping calculation will be accurate. However, in the case of a very large or heavy order you may hit the upper limit of our cart calculation. If this happens your shipping cost may be a bit higher. If it is more than the cost displayed, we will email you before processing your order. This can also happen on orders that must be shipped in multiple boxes. Some countries have maximum acceptable package sizes for air mail shipments (notably - Australia and most of Eastern Europe), so longer items may need to ship by a different carrier, and will affect the shipping cost. If this is the case we will contact you before processing your order.


By default we will use USPS Priority International mail to ship your order. This is the most cost effective option. Ship times range from 1-4 weeks depending on location and rudimentary tracking is in included. However, please keep in mind that the tracking does not always work and the delivery times can vary. If you must have detailed tracking or want faster delivery, you will need to contact us for a UPS shipping quote. Typically this will cost 3-4 times as much as the default shipping.



Also please note: We can not undervalue your shipments on the customs forms, or mark your shipment as a gift in an attempt to get out of paying any taxes that are legally due. Doing so is illegal and can cause us serious problems as an Importer / Exporter.



Special note for Australia - We can ship to Australia. However, please be sure to verify the legality of your selections in your area. Australian customs has become very strict lately, and we would hate for your shipment to be confiscated. A special
license may be required for you to import these items. Please be absolutely sure you may legally do so, before placing your order. We will not be able to refund confiscated shipments.
Our cart can not estimate Australian shipments, so you can email us to get a quote if you'd like. Please keep in mind that anything that can not ship in a 42 inch long box will have to ship by UPS or FedEx and will generally exceed $200 US shipping. Shorter items can ship by postal service for much better rates.

Special note for Denmark - Swords and other weapons can only be shipped if you have the proper license to import these items. Also they will need to be shipped by UPS at a much greater cost than the standard postal shipping rates. If you place an order, we will contact you with your total costs. Please also provide us with a copy of your import license.

Special note for Greece - Technically the postal restrictions for Greece list swords as prohibited. However we have had good luck shipping these items to Greece anyway. Because of this we can not guarantee that you will not have difficulty receiving your package, but if you would like to try, we will now ship to Greece.

Special note for the UK - Sword laws have recently changed in the UK. All curved swords over 50 cm in length are now illegal, including decorative items. Exceptions are provided for members of martial arts schools holding the proper insurance, for religious usage, and for traditionally hand made swords. If you are ordering one of these curved swords, please include your exception information in the special instructions section. We'll include this information with the package to help with clearance through the UK customs. Please be absolutely sure you may legally import these items, before placing your order. We will not be able to refund confiscated shipments. There are no problems with the import of straight swords to the UK.
Another thing to keep in mind is that the English politicians do not want you to have these swords. Sure they provide exemptions, but in some cases, they will
seize the shipment, regardless of the fact that we have provided documentation about it's proper exemption. In all cases, so far, the swords were eventually released, but not without a fight. Be prepared for a struggle to get your shipment to clear, we can help somewhat from this end, but ultimately, it is up to customs if they will let you get your shipment, regardless of what the official law states. Their apparent strategy is to seize everything and make you prove that you are allowed to have it, ignoring any documentation included with the shipment.