As you shop for the holidays we know delivery is important to you…. so here is what we are planning and executing –
Your Turkey Week Orders
For orders placed during Turkey week (ending on Cyber Monday), we will get simple orders out within 5 business days. A simple order is something we stock and that does not include the sharpening service. If you placed a “simple” order on Black Friday, your order should ship by Friday the 1st. If you ordered on Cyber Monday, your order should ship by Monday the 4th.
What About Getting it for Christmas?
The long and short; if you place a “simple” order with us on December 15th, we will get it out the door in time for the last carrier “cut-off” for delivery on the 24th. (Heads up – once it leaves our door, we can’t guarantee what the carrier does.)
But everything isn’t as simple as we like, so take a look below:
I added sharpening – does the 15th still make sense?
We’re sorry, but no. Sharpening adds time and our cut-off for delivery by the 24th is the 5th.
Can I pay for express processing?
Sorry, not between the 10th of December and 17th. It’s first come, first served. You can add express processing beginning the 18th. Contact orders@kultofathena.
Can I pay for express shipping?
Yes – contact orders@kultofathena.
My order has items that are in-stock and ready to ship, as well as “usually ships items.” Can I ask for a split ship so that some things arrive earlier.
Yes – contact orders@kultofathena.
I live in Illinois or the Midwest (near Kult of Athena). Will it ship to me faster?
Normally the carrier will deliver it faster. We will take the same time to process. The closer you live, the faster it normally gets there. However, the carriers say that their dates apply to all orders.
What about pick-up at the warehouse? Is that faster?
Pick up at the warehouse is still ready 3-5 days after placing a “simple” order. After the 17th, you can pay for express processing and pick up your item the day after you place an order – with two exceptions. If you place an order on either Saturday the 16th or Sunday the 17th, you won’t be able to pick it up until Tuesday the 19th when you choose express processing.
My order didn’t arrive by the 25th, and I followed your guidelines. Can we get a refund?
We are sorry, but our normal return policy applies; you will need to pay for return shipping and our cancellation fee.
Are you shipping internationally?
Yes, but we cannot provide any guidelines on these orders because shipping swords overseas is unpredictable.
Amazon does it in a few hours. Why don’t you?
Well, we’re not Amazon. And beyond the obvious 3-shift-a-day, artificial intelligence, and other technology that a small business can’t afford, we CARE what you receive; the right item in the condition that is described, and delivered in a safe way.
Sum it Up:
We stand by our commitment to ship in-stock orders within 3 to 5 business days. Orders that include sharpening still require 7 to 10 days to be sharpened, packed and ready-to-ship. We work overtime during the holiday season to ship as many orders as possible, as quickly as possible, mindful of shipping sharp objects safely. We have also scheduled extra pick-ups during the weekend to keep packages moving.
Once the package is picked up we rely on the carriers to execute as promised.
