The delivery time for your purchase is determined by the stock status of an item and the shipment method you select.
We have four primary types of classifications of stock status.
These are items that are in our warehouse when you order them. We pack nearly 16,000 square feet with our inventory, so there is a good chance that over 5,000 items are in-stock.
Usually ships within one to two weeks:
These are items that we may be low on or not presently have on our shelves, but are items we believe are readily available from our suppliers. Our suppliers update us on availability on a weekly or monthly basis. If you order these items, we will get them from our suppliers, inspect them, bundle with other items you may have purchased, and then ship to you.
These are items that the manufacturer has notified us are on backorder. That means they do not own any more stock and have not scheduled continuing production for the item. However, they have not decided to discontinue the item.
On the product page, you can add yourself to a waitlist. You will be notified via email when we receive more stock of the waitlisted item. Unfortunately, there is no guarantee that the quantity we receive can satisfy every customer who has signed up for a notification. We are exploring a pre-order for these items. A pre-order would guarantee a first-paid, first received approach.
Long-Lead Time / Made-to-Order:
These are items that can be purchased and will be made to order. We do accept “down payments” on many of these orders and a payment plan. These items include many customized or premium items that are manufactured as ordered. Lead times may vary from 12 weeks to over a year. They are worth the wait.
We talk about quality a lot. There may be times where we inspect your purchase right before we ship it to you… and we discover it does not meet our high standards. We will let you know and give you different options, including paying a reduced price for the item or a full refund.
Have we mentioned we have 16,000 square feet of swords, edged weapons, armor and shields? Sometimes we misplace one. Or write down the wrong number. And then our stock status isn’t accurate on the site and you buy something with the expectation that we can get it to you right away. When this happens, we will let you know and talk about possible solutions, including refunds.
How long will it take?
We prioritize quality over speed.
Our shipment times include an amount of time for us to inspect and then appropriately package and protect your purchase before we ship. We are famous for our brown-paper protective wraps.
We aim to ship all in-stock items within two-to-five business days of your order. When your order is shipped you will be alerted via email with a tracking number.
Orders that include our sharpening service will ship in seven-to-ten business days. We are expanding our sharpening capabilities, but we do not rush this process. We always focus on quality.
If your order includes items with a mix of in-stock, usually ships in one-to-weeks, and a made-to-order, your order will be delayed until all items can ship together. You can contact us to split ship these items or sets of items.
Please note that split shipping orders will result in additional charges for the multiple packages – the lowest cost option is to ship all at once. If you will be splitting your order, please add a note in the special instructions or contact us.
Where is my order?
You can check your inbox for a purchase confirmation and shipment notification.
You can also contact us. Our customer service team is highly knowledgeable and happy to help you.
Our support is generally available Monday through Friday from 8:30AM – 5:30PM, Central Time. We are closed weekends. We monitor our social media feeds but these are not the best way to get help.
How do you ship?
We ship within the U.S. via FedEx. International orders are shipped by FedEx, U.S. Airmail or UPS. We insure each order and will email a tracking number once your order has shipped.
How much is shipping to….?
You can determine shipping for most orders directly from our site. Simply place the items you are interested in into your shopping cart and select your shipping location. The shipping charge will auto-populate.
The final cost may vary slightly due to size and weight of the item. If the shipping cost is different than estimated, we will contact you before shipment to let you know your options.
Do you offer express shipping?
Yes! The cost is dependent on the weight and size of the package, so if you are in need of express shipping please call our expert customer service team and they can provide you with a quote.